Refund and Returns Policy

Updated on: January 23, 2025 4:45 pm

Our company (I-Tech Media Pvt. Ltd.) strives to provide high-quality products and services to our customers. However, we understand that sometimes our customers may need to return or exchange their purchases.This document outlines our policies and procedures for returns and refunds.

Returns

If you are not completely satisfied with your purchase, we accept returns within 30 days of the original purchase date. To be eligible for a return, the product must be in its original condition and packaging, and you must have proof of purchase. If the product is damaged or defective, we will provide you with a full refund or exchange at no additional cost.

To initiate a return, please contact our subscription team at itm.subscribe@gmail.com. They will provide you with instructions on how to return the product. Once we receive the returned item, we will inspect it to ensure that it is in its original condition. If everything checks out, we will issue a refund to your original payment method within 7–10 business days.

Please note that you are responsible for all shipping costs associated with the return unless the product is damaged or defective. We recommend that you use a shipping method that provides tracking and insurance, as we are not responsible for lost or damaged packages.

Refunds

If you are entitled to a refund, we will process it within 7–10 business days of receiving the returned item. Refunds will be issued to the original payment method used for the purchase. If you paid with a credit card, it may take an additional 2–3 business days for the refund to appear on your statement.

If you have any questions or concerns about our return and refund policies, please don’t hesitate to contact our subscription team. We are always here to help and will do everything we can to ensure that you are completely satisfied with your purchase.

Exceptions

There are some exceptions to our return and refund policy. These include:

• Custom or personalised products that cannot be resold

• Products that have been used or damaged by the customer

• Products that have been altered or modified in any way

In these cases, we may be unable to accept returns or provide refunds. However, we will work with you to find a satisfactory resolution.

Conclusion

Our company (I-Tech Media Pvt. Ltd.) wants you to be completely satisfied with your purchase. Our return and refund policy is designed to make the process as easy and hassle-free as possible. If you have any questions or concerns, please contact our customer service team or send mail through the post to I-Tech Media Pvt. Ltd., 410, Surya House, Road Number 7, Vidyavihar East, Mumbai-400077, INDIA, and we will be happy to assist you. Thank you for choosing our company for your purchase.