Research suggests three point plan for successful implementation of automation

By OEM Update Editorial April 7, 2021 3:49 pm IST

Pega study demonstrates that greater collaboration across the business can transform organisations from intelligent automation laggards to leaders.

Businesses need greater executive buy-in, implementation across the organisation and more robust governance if their intelligent automation deployments are to succeed, according to new research by Pega systems Inc, the software company that crushes business complexity.

“The world of intelligent automation is fast-growing and quickly evolving,” said Eric Musser, general manager, intelligent automation, Pega systems. “Businesses using intelligent automation solutions just a few years ago would have been considered leaders in the space, but would be laggards by today’s standards. The challenges and opportunities created by new data streams, low-code technologies, and ever-expanding customer engagement opportunities make it imperative that organisations engage at all levels of the business, as part of a centre-out approach that structures technology around specific outcomes you want to achieve for the business and for your customers. Only then will you be able to reap the benefits of effective intelligent automation implementations now and into the future.”

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