Delta Electronics uses emerging technology to improve the telecom services it delivers

By OEM Update Editorial May 7, 2024 6:42 pm IST

Delta Electronics India is leveraging emerging technologies such as VR, AR, AI, and e-learning to improve telecom service delivery, hence preserving its leadership in these sectors.

Delta, a world leader in power and thermal management solutions, reiterates its commitment to empowering engineers, increasing customer uptime, and embracing innovation, particularly in the telecom sector, through a comprehensive service network and cutting-edge technology breakthroughs.

Delta boasts an expansive service network spanning the nation, extending from Leh in the north to Kanyakumari in the south. Supported by over 70 strategically situated service warehouses, this network ensures swift delivery of essential components and rapid service response, thereby minimising downtime and maximising operational efficiency for our esteemed customers.

Delta Electronics India is at the forefront of adopting emerging technologies to revolutionise service delivery in telecom operations.

VR Technology: Exploring VR’s potential for remote training and visualisation allows engineers to obtain hands-on experience in virtual environments. Geo-tracking and geofencing: Optimising engineer field deployment by tracking location and assigning tasks based on real-time position provides efficient service delivery and reduces trip time.

AR & AI: Integrating augmented reality and artificial intelligence enhances remote assistance and diagnostics, leading to faster problem resolution and improved first-call resolution rates. E-learning and Training Centres: Developed robust e-learning platforms and multi-utilised training centres empower both internal and external stakeholders.

Niranjan Nayak, MD, Delta Electronics India, said, “Our engineers are the backbone of Delta’s success in India, and their continual growth and development are central to our mission. Delta has established an advanced CRM and learning management system to support engineers in remaining updated and managing their workflow efficiently, as well as a nationwide training infrastructure comprising workshops, online courses, and hands-on labs equipped with live equipment. This approach ensures that our more than 1,000 engineers across the country possess the real-time information and expertise needed to address diverse customer requirements effectively, foster enduring partnerships, and deliver exceptional service experiences.”

Understanding the importance of real-time feedback, Delta utilises AI-powered tools to capture customer feedback and conduct audits, driving continuous service improvement. Moreover, Delta offers customer support in multiple regional languages, ensuring seamless communication and building trust with our diverse customer base.

Rajesh Kaushal, Vice President, Delta Electronics India, mentioned, “Our robust remote technical support capabilities underscore our commitment to customer uptime.”  Our dedicated DeltaCare team of L1, L2, and L3 engineers, equipped with cutting-edge technology, resolves substantial customer issues remotely while on call itself, significantly enhancing operational efficiency, ensuring quick turnarounds, and minimising service disruptions. This not only benefits our customers but also contributes to a more sustainable future by reducing unnecessary travel and environmental impact.

Delta invests in specialised training labs outfitted with live products and equipment to improve engineer comprehension and technical competency. Furthermore, having an in-house repair centre assures quick service availability, which maximises uptime and revenue for partners’ products.

Delta offers all-seasons, 24/7 remote resolution. DeltaCare assistance ensures client uptime while minimising environmental impact through reduced travel requirements. Every month, our remote resolution support team saves more than 1 lakh kilometres of travel, demonstrating Delta’s commitment to environmental responsibility.

Emphasising continual technical training for customers and field personnel provides superior service delivery and reinforces our commitment to customer satisfaction. Delta Electronics India maintains its leadership in power and thermal management solutions by investing in people, embracing innovation, and prioritising client demands. We are committed to developing our workers, maintaining customer uptime, and promoting a sustainable future.