Extended warranty scheme by Mitsubishi Electric for CNC solutions

By OEM Update Editorial November 6, 2023 5:41 pm IST

Bringing Service Support advancements for efficient CNC solutions to empower its customers and facilitate high-quality and stress-free manufacturing.

Mitsubishi Electric is a global pioneer of CNC Technology and it offers it’s wide range of product and services in India. With a manufacturing base in Bangalore and sales and service network across all major industrial cities in India, Mitsubishi Electric CNC is a frontrunner in machining technology with a mission to make India a global manufacturing hub. In order to empower its customers and facilitate high-quality and stress-free manufacturing, the company has launched anExtended Warranty Contract.

The Extended Warranty Contract includes the Field support, online technical support over the phone and email by the staff members of the company, provision for Spare parts, and assurance for Lifetime support. The CNCs covered under the extended warranty contract are listed below:

• Economical: For Economical controller (E70/E80 series with Turning/Grinding/Gantry Machines)
• Standard: For Standard Controllers (M60/M70/E70/M80/E80 series) and for MAZATROL (M64 series that is, Yamazaki Mazak Corporation’s Customized Controllers)
• Custom: For Windows/Customized Controllers of Japanese Machine tool builders (Yamazaki Mazak Corporation /DMG MORI CO., LTD. / CITIZEN MACHINERY CO., LTD. / Kitamura Machinery Co., Ltd. etc.) including C70/C80 series and of Taiwanese Machine tool builders (SHE HONG INDUSTRIAL CO. LTD. etc.)

The Extended Warranty Contract accompanies a brief discount and special payment terms. The contract covers detailed parts & services. It also includes specific selected parts for Spindle motor, Servo system, CNC unit, Amplifiers and others.

The characteristics that enable the Extended Warranty Contract to stand out are mentioned below:

Priority Response: The Extended Warranty Contract ensures that the moment you notify the service team about a breakdown, Mitsubishi Electric service team of highly trained service engineers will swing into action to provide a solution to that particularproblem.

The extended warranty contract assures to minimize the downtime and increase machine lifetime.

The extended warranty contract offered by Mitsubishi Electric India comes with a cost which is comparatively lower and affordable in the market. And, highly trained and well-equipped engineers keep a record of installed products and restore the machines in shorter time durations.

Mitsubishi Electric CNC conducts free of cost machine evaluation on the purchase of this Extended Warranty Contract. This benefits the customer in knowing the machine’s health and helps to plan production and maintenance proactively.

Travel & lodging of Engineers, Freight charges for shipment and return of parts are covered under this contract. There are no hidden charges involved.

Round the clock Telephone support through a dedicated Toll-Free line is available for the users for immediate action on the desired issues. It also covers Troubleshooting & Counselling over phone and email along with dispatch of parts and engineer on the immediate next working day.

Extended warranty contract for the CNC system enables proper functioning of the machinery, also it tends to enhance the after-sales service experience for the clients across the country which can ultimately help to gain trust of the India manufacturers.Mitsubishi Electric India is on a journey with its partners and customers to help them achieve their goals and strengthen the expertise of machine tool manufacturers. It lives up to the government’s ‘Make in India’ initiative which will help the country become self-reliant.