Fleet management overcomes conventional physical constraints

By OEM Update Editorial April 23, 2024 3:46 pm IST

Mahesh Gaurav, Product Manager at Exor India, explains that fleet management empowers machine builders to optimise efficiency, scalability, and profitability in the digital age. This technology streamlines post-production activities and offers cost-effective solutions for updates, maintenance, and customer-centric enhancements.

Fleet Management amplifies efficiency, scalability, and profitability in the age of digitalisation. In the past, machine builders primarily concentrated on designing and producing machines. However, with the global distribution of their machines, the focus has shifted to post-production activities like bug elimination, maintenance, and unit optimisation. To address these challenges effectively, adopting efficient fleet management technology can prove highly beneficial. As machine builders navigate the complexities of global expansion, keeping their machines updated and maintained is crucial. Manual updates are costly and time-consuming. They also pose a challenge as the number of machines in operation grows. Machine builders must regularly update their machines to address bugs and enhance performance. Unfortunately, reliance on manual updates and expensive on-site visits has created a cycle that hinders progress and increases costs.

Benefits for machine builders

Fleet management presents various benefits for machine builders, including cost reduction through eliminating on-site visits and manual interventions. Facilitating remote updates saves time and expenses associated with travel. Additionally, it enables machine builders to strategically utilise assets by providing real-time data on machine performance and usage. This insight allows for optimised asset management, including issue identification, settings optimisation, and maintenance planning. Furthermore, fleet management helps machine builders understand customer needs and preferences, enabling them to tailor solutions accordingly.

Fleet management leads to enhanced customer value through holistic machine services, such as remote monitoring, condition-based maintenance, and performance consultancy. Fleet management enables machine builders to offer value-added services to their customers, such as remote monitoring, condition-based maintenance, performance consultancy, and energy efficiency. These services can improve the machines’ reliability, productivity, and sustainability, increasing customer satisfaction and loyalty.

Moreover, fleet management supports increased revenue and profitability. It leverages value-added service bundling as a robust strategy for customer retention and revenue enhancement. Fleet management allows machine builders to create new revenue streams by offering service packages that include remote updates, diagnostics, repairs, and consultancy. These packages can generate recurring income, increase customer retention, and differentiate machine builders from competitors.

In conclusion, fleet management technology can help machine builders overcome the physical constraints limiting their ability to update, maintain, and enhance their machines remotely. It also helps machine builders amplify their efficiency, scalability, and profitability by reducing costs, optimising asset utilisation, enhancing customer value, and increasing revenue and profitability.